1. Introduction and Acceptance of Terms
Welcome to king group, Malaysia's leading online gaming platform. These Terms and Conditions constitute a binding agreement between you ("Member" or "User") and king group ("Company", "We"). By registering an account, making a deposit, or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by all provisions stated herein.
If you disagree with any part of these Terms and Conditions, you are not permitted to use the king group platform. We advise all new users to read this document carefully before proceeding with registration. In addition to this document, use of the king group platform is also subject to our Privacy Policy and Responsible Gaming Policy, both available on this website.
Important Note: king group reserves the right to update these Terms and Conditions at any time. Any changes will be communicated via your registered email or in-app notification. Continued use of the platform following such changes constitutes acceptance of the updated terms.
2. Member Eligibility and Account Registration
To register and use the king group platform, you must meet the following eligibility requirements:
- Be at least 18 years of age at the time of registration
- Citizen or valid permanent resident in a permitted region
- Not on any self-exclusion or gaming ban list issued by any relevant authority
- Not currently undergoing unresolved bankruptcy or insolvency proceedings
- Registering under your own name and not as a representative or agent of a third party
Each user is only permitted to hold one active account at king group. Multiple account registrations by the same individual are strictly prohibited and may result in the suspension or closure of all associated accounts along with forfeiture of any existing balance. king group reserves the right to request identity verification (KYC) documents at any time to ensure compliance with this eligibility requirement.
During the KYC process, you may be asked to submit a copy of your identity card, proof of residential address, and details of the payment method used. These documents are required solely for identity verification and fraud prevention purposes. All submitted information will be protected in accordance with our Privacy Policy.
3. Account Responsibilities and Security
You are solely responsible for the security of your king group account username and password. king group will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
- Do not share your account password with anyone, including family members
- Use a strong password combining uppercase letters, lowercase letters, numbers and symbols
- Enable two-factor authentication (2FA) for an additional layer of security
- Log out of your account after each session, especially when using public devices
- Notify the king group support team immediately if you suspect any suspicious activity on your account
King group uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. Our security monitoring system operates around the clock to detect and prevent any unauthorised access attempts.
4. Deposits, Withdrawals and Financial Transactions
King group supports a wide range of popular payment methods in Malaysia to facilitate deposits and withdrawals. All financial transactions are processed in Malaysian Ringgit (MYR) and are subject to the minimum and maximum limits set for each payment method.
4.1 Accepted Deposit Methods
- Online bank transfer — Maybank, CIMB, Public Bank, RHB, Hong Leong Bank
- E-wallets — Touch 'n Go eWallet, GrabPay, ShopeePay
- Instant deposit service via approved payment provider partners
4.2 Withdrawal Conditions
All withdrawal requests will be processed within the stipulated timeframe once identity verification and bonus wagering requirements (if applicable) have been completed. Withdrawals may only be made to the same payment method used for the deposit, except in specific circumstances that require approval from our finance team.
- Standard withdrawal processing time: under 10 minutes for e-wallet methods
- Bank transfer: between 30 minutes to 3 hours depending on the receiving bank
- First-time withdrawals require full KYC verification before processing
- Daily and monthly withdrawal limits are as set in your account according to your VIP tier
Reminder: king group reserves the right to withhold or cancel any withdrawal suspected to be related to fraud, money laundering or a breach of these terms. Investigations may take up to 14 business days depending on the complexity of the case.
5. Bonuses, Promotions and Wagering Requirements
King group offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements that must be met before a withdrawal can be made. Different wagering requirements apply to different bonus types.
- Welcome bonus: wagering requirements are stated on the Promotions page while the offer is active
- Reload bonus: subject to the wagering requirements stated in the respective promotion terms
- Weekly cashback: credited automatically with no wagering requirements
- Free spins: winnings are subject to maximum amount limits and the specified wagering requirements
- Bonuses must be used within the specified validity period; expired bonuses will not be extended
King group reserves the right to withdraw any bonus granted if there is evidence that a member has abused the bonus system, including but not limited to opening multiple accounts, placing opposing bets (hedging) or using automated bots. king group's decisions regarding bonus abuse are final.
6. Game Rules and Member Conduct
All games offered on the king group platform use a Random Number Generator (RNG) system certified by internationally accredited independent verification bodies. This ensures that every game outcome is completely random and free from any form of manipulation.
King group members are required to uphold responsible and ethical gaming conduct. The following behaviours are strictly prohibited and may result in account suspension or permanent closure:
- Using third-party software, bots, or automation to play
- Colluding with other members to manipulate game outcomes
- Exploiting platform bugs or technical vulnerabilities for unauthorized gain
- Threatening, insulting, or harassing other members or king group staff
- Submitting false claims or fraudulent documents to the support team
Fair Play Guaranteed: The return-to-player (RTP) percentage for every game on king group is transparent and can be reviewed in each game's information section. We are committed to ensuring every player has a fair chance in every gaming session.
7. Privacy and Data Protection
King group takes our responsibility to protect every member's personal data seriously. All personal information collected during registration and platform use is stored with full encryption and managed in accordance with our Privacy Policy, available on the relevant page.
We collect data only for legitimate purposes including identity verification, transaction processing, fraud prevention and service improvement. Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. You have the right to request access to your personal data, request correction of inaccurate data and, in certain circumstances, request deletion of your data by contacting our team.
8. Account Closure and Self-Exclusion
Members may request account closure at any time by contacting the king group support team. All active bonus wagering requirements must be completed or forfeited prior to closure. Any valid balance will be returned once the verification process is complete.
King group fully supports self-exclusion programs for players who feel they need a break from gaming activities. Members may apply for temporary or permanent self-exclusion through their account section or by contacting our support team. During an active self-exclusion period, the account will not be accessible for any wagering activity.
9. Limitation of Liability
King group is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including financial losses resulting from game outcomes, technical disruptions beyond our reasonable control, or unauthorized account access caused by the user's own negligence.
Online gaming carries financial risk. We remind all members that betting should be treated purely as entertainment and not as a source of income. Please play within your financial means and never wager money you cannot afford to lose.
10. Applicable Law and Dispute Resolution
These Terms and Conditions are governed by the applicable laws under the jurisdiction specified in king group's operating license. Any disputes arising from the use of this platform must first be resolved through king group's internal complaints process before being referred to an external dispute resolution forum.
To submit a complaint, please contact our support team via Live Chat or email at [email protected]. We are committed to investigating and responding to every complaint within 5 business days. king group's final decision regarding gaming and bonus disputes is binding unless a proven technical error on our part is established.